Deutsche Telekom puts AI into its targets: about €2.5bn of indirect-cost savings by 2030, and AI agents already handle 40% of US customer contacts

Deutsche Telekom set out what it expects AI to be worth in a release on Monday 5 October, issued for an AI Investor Day in Bonn. “By 2030, it aims to achieve savings of approximately 2.5 billion euros in indirect costs, also compared to 2023,” the release says. Nearer term, “For 2027, Telekom expects AI and automation to generate gross savings of approximately 1.1 billion euros outside the U.S. compared to 2023.” Part of that will be reinvested in digital transformation and fibre in Germany.

On revenue, the company expects about €250 million of AI-related revenue from businesses outside the US in 2026, and it “aims to increase this figure to approximately 800 million euros by 2030.”

The release gives examples of AI already at work. In the US, where Telekom owns a majority of T-Mobile US, “the number of customer service calls has dropped by 55 percent; AI agents there now handle 40 percent of customer contacts.” In Germany its Frag Magenta assistant handled about 2.6 million calls in the first half of 2026. A network agent cut the response time to certain events “from several hours to about one minute”, and more than 100,000 employees have been trained in using AI. The company confirmed its forecast and medium-term goals.

“AI is fundamentally transforming Deutsche Telekom,” said chief executive Tim Höttges.

Some outlets added the savings and revenue goals into a single larger figure; Telekom's release does not. These are the company's own targets, not results.

• Claimed About €2.5bn of indirect-cost savings by 2030 and about €1.1bn of gross savings outside the US in 2027, both against 2023. Deutsche Telekom media release
• Claimed AI-related revenue from businesses outside the US of about €250m in 2026, aimed at about €800m by 2030. Deutsche Telekom media release
• Claimed US customer-service calls are down 55% and AI agents handle 40% of US customer contacts. Deutsche Telekom media release